Terms of Service

These draft terms apply to café owners using Stamp Bros, an Australian café loyalty SaaS. By creating an account you agree to these terms, our Privacy Policy and, where applicable, Pilot Terms.

Your account and service

You must have authority to act for your café, provide accurate details, protect your password and staff PINs and promptly report unauthorised access. We provide hosted digital loyalty cards, stamp collection and related café tools. You are responsible for reward rules, fulfilment, staff actions and your customer relationship. Features described as planned or test-only are not guaranteed to be available.

Customer data and marketing

You retain rights in your café content and customer list. You authorise us to process it to deliver the service. You must collect information lawfully, provide privacy notices, maintain express marketing consent and comply with the Privacy Act and Spam Act 2003. Marketing must identify you and include a working unsubscribe; honour STOP requests within 5 business days. Do not upload unlawful content, send unsolicited messages, interfere with security or misuse other cafés’ data.

Fees, cancellation and refunds

Prices are AUD inc GST: Starter $49, Growth $99 and Pro $199 per month. Selected annual billing, where offered, is paid upfront. Pilot pricing and refund eligibility are in the Pilot Terms. Ongoing subscriptions renew until cancelled. Contact privacy@stampbros.com.au to cancel before renewal; access continues through the paid period unless otherwise agreed. We disclose changes before they take effect. Billing currently supports Stripe test mode only.

Availability and intellectual property

We aim to provide a reliable service but maintenance and interruptions may occur. Keep appropriate exports of your data. Stamp Bros retains ownership of its software and branding and grants you permission to use the service during your account term. You grant us permission to display your café name and supplied branding within your loyalty service.

Suspension, termination and responsibility

We may suspend misuse or security threats and, where practical, give notice and an opportunity to resolve issues. On termination you may request an export and deletion subject to legal retention. To the extent permitted by law, liability for service failures is limited to fees paid in the preceding 12 months, and indirect losses are excluded. Nothing excludes consumer guarantees or remedies that cannot lawfully be excluded under Australian Consumer Law.

Changes, disputes and contact

We will notify owners of material changes before they apply. Contact privacy@stampbros.com.au first to resolve disputes in good faith. Australian law applies, subject to mandatory rights in your state or territory.